Zenride
Natassja Cole is a customer service professional with extensive experience in enhancing customer experiences across various sectors. Currently serving as Chargée de service clients at Zenride since May 2024, Natassja previously worked as a Customer Experience Specialist at Vestiaire Collective from September 2019 to September 2023, where responsibilities included leading the DEI Task Force, managing budgets, creating content for company communications, and addressing customer complaints. At Bio C' Bon, from February 2019 to August 2019, Natassja handled client queries and reported on customer feedback to the executive committee. An earlier role as Junior Manager at Sunlee Howard involved team organization and process optimization. Natassja holds a Bachelor of Arts in French Studies from The University of London Institute in Paris.
Zenride
Zenride offers services that allow employees to access the bike and companies to enhance their employer brand and give credibility to their CSR commitments. It provides a helmet, a lock, insurance, assistance, annual reviews, and road safety e-learning. Each employee can select the model that best suits their lifestyle and travel needs. They haveaccess to all market brands as well as mechanical and electric bicycles. The various bikes are available in physical and online partner shops.The service also includes equipment (helmet and anti-theft device) as well as the option of purchasing theft/breakage insurance, assistance, and a maintenance package. The employee ultimately bears only one-third of the total cost of the service (between €10 and €30 per month for employees), with the remainder borne by the employer, who benefits from a tax break.