Erika MacEdo de Carvalho

Erika Macedo de Carvalho has a diverse work experience spanning multiple industries and roles. Erika'smost recent position was as a Customer Success Manager at ZENVIA, starting in August 2020. Prior to that, they worked as a Customer Experience professional at SMARKIO Brasil from August 2019 to January 2020.

Erika also had experience as a Gerente de Cobrança e Recuperação de Crédito at Grupo CQuatro from February 2018 to December 2018. Before that, they held positions at Grupo Intervalor as a Coordenadora de Cobrança - SKY Brasil from November 2015 to October 2017, and at Sercom as a Coordenadora de Cobrança - SKY BRASIL from February 2014 to October 2014.

Erika'searlier roles include being a Supervisora de Cobrança e Atendimento - SKY BRASIL at Sercom from June 2012 to August 2013, a Supervisora de Atendimento - SKY BRASIL at Teleperformance from February 2010 to June 2012, and an Assistente Administrativo at Marcello Monacchi Empreendimentos Imobiliários from May 2007 to June 2009.

Erika started their professional career as an Assistente Administrativo at Santo Adalberto Consultoria e Participações Ltda. from January 2006 to May 2007. Erika'searliest work experience was as an Assistente de Atendimento at Agnello Pacheco Publicidade e Propaganda from October 2003 to November 2005.

Erika Macedo de Carvalho's education history begins in 2001 when they attended Uniban and earned a Bachelor's degree in Communication Social, specializing in Publicidade e Propaganda, in 2005. Erika later pursued an MBA Executivo at Uniban in 2011, focusing on Gestão Estratégica de Pessoas, which they completed in 2012. In the future, Erika plans to pursue a Pós-graduação Lato Sensu-MBA at Universidade Anhembi Morumbi, with a field of study in Análise de Tendências e Inovação. The expected start year for this program is 2023, and the end year is not specified.