Maria Luiza Malheiro

Maria Luiza Malheiro has a diverse work experience ranging from technical writing to administrative roles. Maria Luiza started their career as an Assistant Administrator at Gilson Malheiro Contabilidade, where they handled client services, accounts payable and receivable, and document preparation. Maria Luiza then moved on to Benner, where they worked as a Documenter, responsible for analyzing and revising technical documentation and ensuring quality control.

At Senior Sistemas, Maria Luiza initially worked as a Technical Writer II, involved in creating comprehensive manuals, maintaining weekly tasks, and developing content for their internal blog. Later, they transitioned to the role of Corporate Education Analyst, where they managed onboarding processes, created training materials, and produced digital media content.

After that, Maria Luiza joined Movidesk as a Technical Writer and UX Writer. Maria Luiza'sresponsibilities included enhancing and creating content for the product, improving text semantics for better usability, and developing articles for Movinews, an online monthly magazine.

Currently, Maria Luiza works at Zenvia Mobile as a Pleno Technical Writer. In this role, they have implemented a Tech Writing project, created a style and writing guide, developed a Zenvia Dictionary to align internal and client terms, and manages the documentation for the company's Help Center.

Maria Luiza Malheiro completed their education history as follows:

- From 2017 to 2018, they attended FAE Centro Universitário and obtained an MBA in Business Management, specializing in Business Administration.

- In 2012-2013, they pursued further studies at UNIASSELVI, where they completed a post-graduate degree in the Methodology of Teaching Portuguese Language and Literature.

- From 2007 to 2011, they attended FURB - Universidade de Blumenau and earned a degree in Letters, specializing in Portuguese and English Language.

In addition to their academic qualifications, Maria Luiza Malheiro also obtained several certifications:

- In August 2022, they completed the "RODA DE CONVERSA: PESQUISA, ESCRITA E VISUALIZAÇÃO DE DADOS EM UX" certification from Pontifícia Universidade Católica do Rio de Janeiro.

- In October 2021, they received the "Conferência Bots Brasil 2021" certification from Sympla.

- Also in October 2021, they obtained the "HDI KCSP - Knowledge-Centered Support Principles" certification from HDI Brasil.

- In May 2021, they completed the "Capacitação Scrum" certification from ABO Academy.

- In April 2020, they received the "Customer Success - Como Conquistar e Manter Clientes" certification from Sebrae.

- In February 2020, they completed the "Bootcamp UX Writing" certification from How Bootcamps.

- In January 2020, they obtained the "Management 3.0 Executive Imersão" certification from Management 3.0.

- In June 2020, they received the "Produção de Conteúdo Web" certification from Rock University.