Odeth Reneaum

Odeth Reneaum has a diverse work experience spanning multiple industries. They began their career as an Asistente de Dirección Jurídica at APAS Metepec, where they supported the legal director by conducting legal research, drafting legal documents, and analyzing information for ongoing legal cases. After this, they worked as an Asistente Legal y Ejecutivo at Roth & Roth Consultores Empresariales, combining legal and administrative support to the company's management.

They then joined Universidad Autónoma del Estado de México as a Coordinadora de Planeación, where they integrated and systematized information from different areas of the company, contributed to the development and evaluation of the Development Plan and Annual Operating Program, and established collaborative relationships with various departments to promote transparency and teamwork.

Next, Odeth worked as an Especialista en asesoría financiera personalizada y seguimiento al cliente at Grupo OakLife México, providing personalized financial advice and customer follow-up to meet clients' financial goals. They continued their financial advisory role as a Financial Planning Specialist at Gainback, focusing on creating personalized and effective investment solutions to ensure long-term client retention and exceptional customer experience.

Their most recent role is at Zenvia as an Onboarding Specialist and CSM - Analista de Sucesso do Cliente, where they improve customer experience through the implementation of technology solutions and management of business accounts. Odeth's responsibilities include facilitating communication between Meta and clients, obtaining approvals for the use of business accounts and conversational channels like WhatsApp, configuring and maintaining the platform, and implementing technological solutions such as SMS or WhatsApp campaigns and integration of different communication channels to enhance customer service and experience.

Overall, Odeth Reneaum has a strong background in customer service, financial advisory, project planning, legal support, and technology implementation, showcasing their adaptability and expertise in various professional domains.

Odeth Reneaum's education history shows that they obtained their Licenciada en Derecho degree in Derecho from the Instituto Universitario del Estado de México, where they studied from 2006 to 2011. Odeth later pursued a Maestría en Medios de Solución de Conflictos degree in Mediación y resolución de conflictos from the Centro Universitario de Ixtlahuaca CUI, where they studied from 2014 to 2016.

In addition to their formal education, Odeth Reneaum has obtained various certifications. In 2023, they received certifications in "Growth Hacking: crescimento para negócios digitais" (obtained twice) and "Fidelização de clientes: estratégias para manter relacionamentos a longo prazo" from Alura. Odeth also obtained certifications in "Customer Experience CX" from Coderhouse, "Six Sigma: metodologia para melhoria de processos" from Alura, "Tipos de lançamentos: estratégias e técnicas para produtos digitais" from Alura, "Andragogia: aprimore a educação de pessoas adultas" from Alura, "Inteligência artificial Generativa: Midjourney e ChatGPT" from Alura, "Mentoria: desenvolvendo pessoas e compartilhando experiências" from Alura, "UX Writing: escrevendo textos para usuários" from Alura, and "UX: entenda a experiência de usuário" from Alura. The obtained months and years for these certifications range from February to July 2023.

Based on the information provided, Odeth Reneaum has a background in law and conflict resolution, and they have recently been focusing on acquiring certifications related to digital business growth, customer experience, process improvement, user experience, and adult education.