Michael Smith

Michael loves getting to deliver on ZERO’s vision on a daily basis by assisting our members in receiving Zero cost healthcare. Michael’s team works hard to make that already-great-experience even more awesome. Our customer survey shows our dedication with 95% of those surveyed giving us a 9 or 10 out of 10.

Experienced Director with a consistent record of team leadership in customer call center environments in beverage, wireless telecommunications, food service industries, and healthcare. Prior to joining The ZERO team, Michael led national call centers with Coca-Cola and AT&T and demonstrated success in identifying unique business challenges and formulating and executing strategic plans. He has a natural ability to build solid relationships and effective cross-functional teams with excellent interpersonal and communication skills.