Zero Variance
Kelly Carias is an experienced Operations Manager at Zero Variance by Ubiquity, with a track record of effectively managing teams and improving operational efficiency since January 2018. Responsibilities include setting team goals, delegating tasks, monitoring performance, and fostering professional growth among team members. Previous roles at Zero Variance include Team Leader – Training, Quality and Operations, and Support Team Lead, demonstrating expertise in training staff and ensuring exceptional customer service. Earlier experience includes positions at Bufete Mejia & Asociados, PartnerHero, Collective Solution, KM2 Solutions, and Amnet, with roles focusing on customer service, quality assurance, and operational support. Currently pursuing a Bachelor of Business Administration with a focus on Human Resources Management at UTH Florida University, with an expected graduation in 2026.
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Zero Variance
Founded in 2002, Zero Variance’s recognizable client list ranges from midsize businesses to Fortune 100 companies. Zero Variance (www.zerovariance.com) is a premium PCI certified, Customer Experience and Business Intelligence provider. Working with some of the world’s most recognizable brands, they operate facilities in five countries supporting 25 languages. They provide actionable business intelligence for consumer interaction channels monitoring voice, chat, email, and social media.