Zero Variance
Patty Aguilar is an experienced professional in the tourism and hospitality industry, currently serving as a Team Lead and Quality Analyst at Zero Variance since June 2012. Previously, Patty worked as a Front Desk Agent at InterContinental Hotels Group from January 2010 to January 2012 and as an Executive Assistant at Hotel Casa Guacamaya from April 2008 to December 2008. Patty holds a degree in Business Administration in Tourism from UNITEC and a Bachelor of Business Administration (B.B.A.) in Tourism and Travel Services Management from Universidad Tecnológica Centroamericana, both completed between 2004 and 2008.
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Zero Variance
Founded in 2002, Zero Variance’s recognizable client list ranges from midsize businesses to Fortune 100 companies. Zero Variance (www.zerovariance.com) is a premium PCI certified, Customer Experience and Business Intelligence provider. Working with some of the world’s most recognizable brands, they operate facilities in five countries supporting 25 languages. They provide actionable business intelligence for consumer interaction channels monitoring voice, chat, email, and social media.