Zevas Communications
Colin Smith has a comprehensive work experience spanning several industries. Colin is currently the Head of Information Technology at Zevas Communications since 2021. Prior to that, Colin worked at Ford Motor Company as an IT Manager from 2018 to 2019 and as an IT Support Specialist from 2012 to 2017. Before joining Ford, Colin was self-employed as a Cabinet Maker from 2002 to 2012. Colin also worked at Nortel Networks as a WAN Engineer from 1997 to 2002, and at Ericsson as a Technical Product Support Specialist from 1995 to 1997. Colin's earliest work experience was at Ford Motor Company as a Network Support Engineer from 1989 to 1995.
Colin Smith holds an HND in Computer Programming and Systems Analysis from Liverpool John Moores University, which they obtained from 1987 to 1989. In 1993 to 1994, they pursued an Associate Course in Digital Communications at The Open University. Colin then went on to complete a Master of Science degree in Data Communications from Kingston University, from 1996 to 1997. In 2002 to 2004, Colin obtained NFQ Level 6 in Furniture Design & Manufacture from Colaiste Stiofan Naofa, Cork. Additionally, they hold a PRINCE2® Foundation Certification in Project Management from PeopleCert, which they obtained in 2020.
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Zevas Communications
Zevas, established in 2003, is a leading provider of outsourced and in-sourced customer contact solutions. Every company has an organisational architecture unique to them. Some are large multinationals looking to outsource, others are successful start-ups reaching an accelerated growth stage. Customers are central to everything we do and context is important. We consult with new and existing clients regularly to customise a service that best fulfills their own requirements. Our staff are highly trained professionals who specialize in catering to clients needs and regularly exceeding expectations. We work with small businesses up to some of the largest global companies in Financial Services, Telecommunication Service Providers, Digital Media, Utilities and Charities, across European and North American markets. Our services include the following: •Pre-sales Lead Generation. •Customer Retention and Win-Back. •Customer Service. •Outbound call centre. •Inbound call centre. •Web Sales via web chat. •Customer Service via web chat. For more information, visit the website in our bio.