Zevas Communications
Shauna Alleyne is a skilled Quality Assurance Analyst at ResultsCX, responsible for evaluating sales and customer service calls while ensuring compliance standards are met. Previously, Shauna served as a Customer Service Representative at Claire's and held multiple roles at Airbnb, including Quality Assurance Specialist for the Safety Support Line and Fraud Specialist, focusing on damage claims and investigations to enhance platform safety. Additionally, Shauna has Supervisory experience at TELUS International Ireland and Claire's, alongside an Assistant Manager position where team KPIs were monitored. Shauna holds a Fetac Level 5 degree in Art, Craft, and Design from St John's College in Cork, Ireland.
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Zevas Communications
Zevas, established in 2003, is a leading provider of outsourced and in-sourced customer contact solutions. Every company has an organisational architecture unique to them. Some are large multinationals looking to outsource, others are successful start-ups reaching an accelerated growth stage. Customers are central to everything we do and context is important. We consult with new and existing clients regularly to customise a service that best fulfills their own requirements. Our staff are highly trained professionals who specialize in catering to clients needs and regularly exceeding expectations. We work with small businesses up to some of the largest global companies in Financial Services, Telecommunication Service Providers, Digital Media, Utilities and Charities, across European and North American markets. Our services include the following: •Pre-sales Lead Generation. •Customer Retention and Win-Back. •Customer Service. •Outbound call centre. •Inbound call centre. •Web Sales via web chat. •Customer Service via web chat. For more information, visit the website in our bio.