Nadja Exel

Nadja Exel is a Customer Service Analyst PL at ZF Group, with responsibilities including report generation, logistical extensions, KPI and dashboard management using Power BI, and customer service via Salesforce. Prior experience includes a role as a Quality Engineering Analyst at Inmetrics, focusing on BDD, test case creation, and bug management while employing Agile methodologies. Nadja also served as an Administrative Assistant at Nova São Geraldo Representações, handling customer service and sales support, and had earlier roles in the service industry as a Bartender and a Bilingual Customer Service Agent at Cognizant. Nadja's educational background includes a degree in Graphic Design with an emphasis on Typography from Universidade Anhembi Morumbi and further studies at Universidade Paulista.