Richard Shacklock

Richard Shacklock is an experienced operations manager specializing in event management and operational performance. Currently serving as Regional Operations Manager at BCD Meetings & Events since July 2024, Richard has held various leadership roles at Capita Travel and Events from March 2015 to July 2024, including National Head of Operational Performance – Venue Find and Events. Previous experience encompasses positions such as Commercial Manager at Avon Valley Railway Ltd, Operations Manager & Trainer for self-employed events, Center Manager at Delta Force Paintball, Event Manager at Compass Group, and Assistant Events Manager at Merlin Entertainments plc. Richard's diverse background includes overseeing public and private events, training in customer service and First Aid, and managing substantial teams while ensuring high-quality customer experiences.