Hannah Dawson

Hannah Dawson has a strong background in customer service and operations management. Hannah is currently working as the Head of Client Operations at ZigZag Global, where they oversee the client operations department. Prior to that, they held the position of Senior Client Success Manager at the same company.

Before joining ZigZag Global, Hannah worked at URBN, where they served as the Customer Service Manager. In this role, they were responsible for managing and delivering the customer service operational strategy for E-commerce across multiple lifestyle brands, such as Urban Outfitters and Anthropologie. Hannah ensured that the customer service teams met their KPIs and SLAs through training and development initiatives. Additionally, they focused on driving productivity and managing contract terms to provide a value for money service.

Hannah's previous experience includes working as a Retail Supervisor at Miss Selfridge and as a Senior Planning Analyst at Dorothy Perkins, Arcadia Ltd. In their role at Dorothy Perkins, they were responsible for sales and space planning for the company's 600-store estate. Hannah worked closely with finance, merchandising, and retail teams to effectively profile stores and maximize performance.

Overall, Hannah Dawson has extensive experience in customer service, operations management, and planning, making their a valuable asset in their current role as the Head of Client Operations at ZigZag Global.

Hannah Dawson attended the University of Chester from 1999 to 2002, where they obtained a Bachelor of Arts (BA) degree in Art and Theatre Studies. In addition, they obtained a Certificate in Business Accounting from CIMA in June 2010.