Sam Barclay

Sam Barclay is an experienced Customer Success Trainer currently at Zilch since December 2023, having previously served as a Customer Success & Customer Service Trainer at Totaljobs Group for one year. At Totaljobs Group, responsibilities included scheduling training programs, designing induction pathways, and developing workshops for personal development. Prior to this, Sam worked at Fiserv for over six years as a Learning and Development Specialist, where training content was developed for various clients, and significant improvements in quality assessments for new hires were achieved. Sam also held roles in collections as both a supervisor and agent, showcasing a strong background in customer service and team management. Education was completed at Woodlands from 2002 to 2007.