Jennifer Courtney

Jennifer Courtney, M.B.A., currently serves as the Senior Research Operations Program Manager at Zillow, where significant contributions include the launch of a standardized customer satisfaction program and the management of technical developments for customer experience surveys. Prior to this role, Jennifer was a Senior Insights Strategist at Iron Mountain, overseeing the implementation of a global experience platform and collaborating with leadership on relationship survey strategies that enhanced response rates. With extensive experience in customer experience and project management spanning various organizations, Jennifer has also held roles in client support, marketing, and the arts. Educational credentials include an M.B.A. from Sheffield Hallam University and a BBA with a focus on Marketing from the Isenberg School of Management at UMass Amherst.