Matt McSweeney is a seasoned professional with over ten years of experience in customer success roles at high-growth SaaS companies. Currently serving as the Sr. Director of Industry Operations at Zillow since 2025, Matt has a demonstrated track record of enhancing customer adoption, retention, and satisfaction. Previously, Matt held various positions in customer success, including roles at ShowingTime and Prevail Health Solutions, where they cultivated strong relationships with clients and managed substantial account portfolios. Matt holds a Bachelor of Science degree in Marketing and International Business from Iowa State University.
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