Stephanie Gates

Stephanie Gates is an experienced professional in the fields of claims management, customer relations, and financial services. Currently serving as a Claims Risk Analyst at ZIM Integrated Shipping Services since July 2022, Stephanie manages maritime cargo claims and implements best practices in claims administration. Prior roles include a Collections Specialist responsible for customer communications and dispute resolution, a Team Leader/Property Preservation Specialist at LoanCare overseeing a team monitoring residential properties, and a Mortgage Recovery Specialist at Bank of America Mortgage focused on preventing foreclosures. Stephanie's extensive background also includes positions at HSBC Bank USA, where Stephanie transitioned through various roles in financial services, and JP Morgan Chase & Company, starting as a Check Encoder. Stephanie holds a Bachelor of Business Administration (B.B.A.) from Strayer University, specializing in Business Administration and Health Services Administration.