Shadan Imam

Shadan Imam has a diverse work experience spanning multiple industries. In 2007, they started their career as a Customer Service Representative at HSBC. In this role, they gained valuable experience in providing excellent customer service.

In 2012, Shadan joined Sterling Holiday Resorts Limited as a Senior Customer Service Executive. This role allowed their to further develop their customer service skills and enhance their ability to handle customer inquiries and complaints effectively.

In 2014, they moved to Orion Edutech Pvt. Ltd., where they held the position of Manager for Training & Operations Projects. In this role, they successfully managed various government-approved training and placement projects across India. Shadan was responsible for maintaining relationships with branches, training partners, and franchisees. Shadan also supervised a team of over 50 service executives and trainers and played a key role in recruiting, coaching, and retaining team members. Shadan'sstrong relationship-building skills and business development abilities contributed to the success of the organization.

Since 2015, Shadan has been working at ZINFI Technologies, Inc. as a Manager for Customer Success. In this role, they have been instrumental in developing, implementing, managing, and monitoring data-driven digital marketing programs for IT and non-IT OEM vendors and their channel partners and resellers. Shadan has also been involved in customizing and setting up a marketing automation platform to meet client requirements. Shadan'sexcellent planning and budgeting skills have contributed to the successful implementation and adoption of the platform.

Overall, Shadan Imam's work experience demonstrates their expertise in customer service, team management, relationship building, and marketing program management.

Shadan Imam completed a Bachelor's Degree in Business Administration and Management from Sikkim Manipal University. Shadan also attended Frank Anthony Public School in Kolkata, where they obtained a High School diploma with a focus on Mathematics and Statistics. In addition to their formal education, Shadan has obtained several certifications. Shadan completed a Content Marketing course from the eMarketing Institute in March 2018. In the same month, they also obtained a Diploma in Marketing Management from Alison Learning. Prior to that, in January 2017, they completed a course on Fundamentals of Project Management from Alison Learning. In November 2016, they obtained a certificate in INTRODUCTION TO QUALITY MANAGEMENT from Alison Learning, as well as a certificate in Introduction to Service Management from the same institution in October 2016.