Customer_Support_Team

The Customer Support Team at Zinus is dedicated to providing top-notch service to customers across various regions including the US, EU, and AU. The team handles customer inquiries, resolves issues, and supports the 100-night trial process through multiple tiers of support ranging from basic assistance (Tier 1) to more complex problem-solving (Tier 3). Team members ensure customer satisfaction by addressing needs promptly and efficiently, offering guidance, and maintaining Zinus's commitment to quality and service excellence.