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Logistics & Supply Chain

Zinus

Zinus' headquarters in San Leandro, CA, United States

Ben Thacker

Danilo C.

Tessa Ito

Alex Barker

Dongjin Lee

Andrew Long

Datamatics

The Customer Support Team at Zinus is dedicated to providing top-notch service to customers across various regions including the US, EU, and AU. The team handles customer inquiries, resolves issues, and supports the 100-night trial process through multiple tiers of support ranging from basic assistance (Tier 1) to more complex problem-solving (Tier 3). Team members ensure customer satisfaction by addressing needs promptly and efficiently, offering guidance, and maintaining Zinus's commitment to quality and service excellence.

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