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Alexis Tonkel

Customer Experience Team Lead at Zip

Alexis Tonkel has a diverse work experience in various roles. In 2014, they worked as a Retail Sales Associate at Madewell, where they provided sales service, product information, and assisted with store displays. From 2015 to 2015, they interned at Ben's Bells Project, gaining experience in art production, event planning, and digital marketing. From 2016 to 2018, they worked as a Fundraising Customer Care Advisor and a Fundraising Proaction Advisor at Booster.com, engaging with customers, resolving issues, and offering solutions to increase fundraising success. From 2019 to 2020, they served as a Social Media Marketing INKtern at Custom Ink, supporting the brand's social media efforts, developing influencer lists, and engaging with customers. From 2020 to 2021, they worked as a Social Media Coordinator at Custom Ink, utilizing Sprout Social to interact with customers, initiate influencer partnerships, and engage in social conversations. Currently, they are a Customer Experience Specialist in Social Care at Zip Co, a Buy Now, Pay Later company aiming to simplify payment solutions globally.

Alexis Tonkel completed their education with a Bachelor of Fine Arts (B.F.A.) degree in Art & Visual Culture Education from the University of Arizona, attending from 2011 to 2015. Prior to that, they attended Lincoln-Sudbury Regional High School from 2007 to 2011, but it is not specified whether they obtained a degree or pursued any specific field of study during that time.

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Timeline

  • Customer Experience Team Lead

    September 1, 2023 - present

  • Customer Experience Specialist Social Care

    September, 2021