Denise Wilkerson

Denise Wilkerson is a seasoned professional with extensive experience in member services, operations management, and recruitment across various sectors. Currently serving as a Member Services Coordinator at Zipcar since April 2019, Denise specializes in contract negotiation, member retention, and operational analysis, while managing financial issues and training others in related areas. Previously, Denise held roles such as Operations Manager at Open Books, where contributions led to a 300% increase in e-commerce revenue and effective management of a large volunteer staff. Additional experience includes positions in finance and guest services, complemented by a strong background in mental health and community support. Denise holds a B.A. in English Literature from Houghton University.