Ronald S. Beverly II

Ronald S. Beverly II is a highly skilled professional with extensive experience in customer retention and support across various industries. Currently serving as a Retention / Reactivation Specialist Tier 3 at ZipRecruiter, Ronald focuses on de-escalating customer issues and retaining accounts through effective problem-solving. Previous roles include a Customer Relations / Retention Agent at Viking, where Ronald achieved a 99% resolution rate, and a Senior Compliance Coordinator at UnitedHealth Group, known for ensuring compliance with state regulations. Ronald holds a Bachelor's degree in Marketing from Kutztown University of Pennsylvania and has demonstrated strong communication and operational skills throughout a diverse career.