Randa Williams-Ward

Randa Williams-Ward, HDI-PM, is an experienced IT Service Manager currently employed at ZOLL Medical Corporation since September 2025, where responsibilities include managing global performance processes, leading incident and change management operations, and conducting risk assessments. Prior to this role, Randa served as IT Service Management Manager at Rogers Corporation and Lead ITIL Process Design Specialist at TEKsystems. Additional roles include IT ServiceNow Administrator at Dollar General and Sr. ITIL Change/Release Manager at StackPath. Randa's extensive background in IT service management spans over a decade, with key roles at Wells Fargo and Discount Tire Company, complemented by a Bachelor of Science in Human Services/Management from the University of Phoenix. Randa is also certified in ITIL v. 4 and holds credentials in Problem and Knowledge Management.