Andrew Gould

Andrew Gould is an experienced Problem & Change Manager at Guidewire Software since October 2020, having held previous senior roles in incident management. Prior experience includes significant positions at MasterCard, where responsibilities included designing ITIL Major Incident Management processes and overseeing a global team for Change and Release Management. Other noteworthy roles encompass managing Change & Configuration at Steria Group for the NHS, as well as previous positions within IT support and service management at organizations such as Sage Pay and PwC. Andrew Gould holds a BTEC Higher National Diploma in Computing from the University of Humberside and a National Diploma in Computer Studies from Hull College of FE.