Nicole Kavanagh

Nicole Kavanagh is an experienced professional in the financial services sector, currently serving as a Product Operations Associate at Zopa Bank since March 2020. In this role, Nicole has effectively bridged the gap between product and operations, contributing to the launch of a Beta bank account and enhancing customer and agent experiences through feedback synthesis. Prior to this, Nicole held various positions at Zopa Bank, including Product Specialist for Savings, where key insights led to the creation of a new ISA transfer process, and Customer Service Team Lead, managing a team through significant platform transitions. Nicole's early career includes roles in customer service and sales with Debenhams and Monetary Solutions, and an internship as Account Manager Support at Handlesbanken. Nicole holds a Bachelor's Degree in Financial Economics from the University of Leicester and A-Levels in Economics, Chemistry, and Physics from St Philomena's Catholic High School for Girls.