Dennis Yi

Dennis Yi is an experienced Product Support Engineer III at Zscaler, specializing in diagnosing and resolving escalated support issues while providing mentorship to new support engineers. With a strong background in network engineering from A10 Networks, Inc., and previous roles focused on technical support and training at TC Communications and Cisco Systems, Dennis possesses extensive expertise in troubleshooting, lab testing, and customer collaboration related to networking solutions. Dennis holds a B.S. and M.S. in Electrical Engineering from UC Santa Barbara and San José State University, respectively, showcasing a solid academic foundation in the field.