Sergio Larrain is an experienced business leader currently serving as Vice President of Focal Support at Zscaler, where they lead the evolution of support experiences for major customers. Previously, they held the position of Vice President of Enterprise and Technical Support at DocuSign, driving customer success management and fostering significant growth in service offerings. With a robust background that includes leadership roles at Microsoft and the founding of Freewill Consulting, Sergio has demonstrated a strong commitment to transforming business strategies and enhancing customer satisfaction. They hold degrees in Business Administration from Universidad Diego Portales and a marketing management credential from Columbia University, along with certification as a ScrumMaster.
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