William James, a retired US Navy veteran with a service record spanning from March 1983 to March 2004 as a CTR, has transitioned into the technology sector with experience in customer success management. His tenure includes roles at Trellix as a Customer Success Manager, TASC as a Fusion Analyst, and Zscaler as both a Senior Customer Success Manager and a Senior Technical Success Manager. Previous positions also include significant contributions at McAfee as a Customer Success Manager and Team Lead. William James is currently pursuing a Master of Science in Computer Systems Networking and Telecommunications at the American Public University System, building on a Bachelor's degree in Information Technology and an Associate degree in Management.
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