Eli Dahms

Eli Dahms is a seasoned NOC Manager specializing in Cloud Operations at Zultys, Inc. since August 2022, bringing extensive experience from Five9, where a successful tenure spanned from June 2015 to August 2022 in various roles including NOC Supervisor, NOC Analyst, and NOC Technician. Throughout this career, Eli has been instrumental in optimizing operational effectiveness, coordinating work schedules, making hiring recommendations, conducting fault management, and providing staff training. Additionally, expertise includes defining standard operating procedures, conducting root cause analyses, and managing incident responses to maintain service quality and availability. Educational background includes studies at Diablo Valley College from 2012 to 2014.