Serena Wang

Serena Wang is currently the Senior Director, Operations & Strategy at Zūm. Prior to this, they were a Pathways Operations Manager- Inventory Control & Quality Assurance at Amazon from July 2014 to May 2016. In this role, they were responsible for modeling peak season labor plans for 500 operators, forecasting volume and inventory levels, and collaborating with Data Analysts to invent real-time capacity heat maps. Serena also automated the staffing tool for inventory audit processes, managed 250 direct reports, and achieved top 5% satisfactory ratings among 60 managers.

Before their time at Amazon, Serena was a Business Development Intern at Ortiz Industry, Inc. from June 2013 to August 2013. In this role, they were responsible for supporting the sales team in market analysis and customer research.

Serena started their career as a Program Manager at Men-Chuen Fibre Industry Co., Ltd. from July 2008 to June 2012. In this role, they were responsible for managing production programs, developing project plans, and coordinating with cross-functional teams.

Serena Wang has a Master of Business Administration (M.B.A.) from the University of Michigan in Operation & General Management.

Their manager is Vivek Garg, Co-Founder & COO. Some of their coworkers include and Matt Booth - Head of Pricing and Supply.