Shridhar Ramachandran

Shridhar Ramachandran's work experience began in 2005 at Tata Consultancy Services, where they worked as an Assistant Consultant. In this role, they were responsible for ITIL practices and governance, as well as managing the IT Service Desk and desktop support.

In 2013, Shridhar joined Qualcomm as a Sr. IT Engineer. Here, they managed the IT Service Desk and ITSM Service Staff, facilitated resolution of high-priority incidents, and oversaw various service desk services.

From 2017 to 2018, Shridhar worked at GVK Emergency Management & Research Institute as a Sense Head. In this role, they ran a call center with 200 associates, ensured timely response to emergency calls, and communicated and updated local authorities on upcoming causalities.

In 2019, Shridhar became a Client Engagement Manager at Rubicon Red. In this position, they managed client engagements and served as a key point of contact for customers.

Currently, Shridhar is employed at Zuora as a Manager - Global Services. In this role, they support customers in Zuora implementation, defines operational metrics, and serves as a "Voice of the Customer" internally at Zuora.

Throughout their career, Shridhar has demonstrated a strong focus on customer service, operational management, and IT support.

Shridhar Ramachandran's education history is as follows:

In 2022, Shridhar obtained a Master's degree in Data Science from Liverpool John Moores University.

From 2021 to 2022, Shridhar attended the International Institute of Information Technology Bangalore, where they pursued a Master's degree in Data Science.

From 2010 to 2013, Shridhar attended IBS and obtained an MBA degree in IT and Systems.

In addition to their formal education, Shridhar has acquired several certifications. In January 2023, they obtained the Zuora Billing Consultant certification from Zuora. In November 2022, they obtained the Zuora Revenue Consultant certification from the same institution. In October 2022, they acquired the Zuora Revenue Analyst certification. In June 2022, they obtained the Zuora Billing Analyst certification.

Furthermore, Shridhar has obtained various other certifications, including the Scrum Foundation Professional Certificate from CertiProf in June 2020. In April 2020, they acquired the Lean Six Sigma Yellow Belt Certification and the Negotiation Associate certification, both from SCRUMstudy. Shridhar also obtained the Scrum Fundamentals Certified (SFC) certification from the same institution in April 2020. Additionally, in March 2020, Shridhar obtained the Scrum Master Certified (SMC) certification from Scrum.org.

In terms of earlier certifications, Shridhar acquired the HDI Support Center Manager (SCM) certification from HDI in April 2010. In June 2002, they obtained the Microsoft Certified Systems Engineer: Windows 2000 Server (MCSE) certification from Microsoft.

Lastly, Shridhar has a certification in Kanban Foundation KIKF from CertiProf, although the specific details regarding its completion date are not provided.