David Hilpertshauser

David Hilpertshauser serves as the Manager of Customer Service at Zur Rose since January 2019, where responsibilities include quality coordination and team leadership within customer service. Previous experience includes a role as Teamleader for the Nespresso project at Webhelp Switzerland from October 2016 to December 2018, overseeing a team of up to 15 agents and managing various operational aspects such as productivity statistics and customer complaints. Earlier, David worked as a Coach for the inbound and outbound Nespresso project at Walter Services Swiss AG from April 2012 to October 2016, focusing on agent support, service level monitoring, and training. David holds a CAS in Interprofessional Tariff & Service Management in Health Care from HWZ University of Applied Sciences in Business Administration Zurich and completed the Eidgenössische Maturität from TSME.