Vivien Hansford

Vivien Hansford is an experienced professional with a strong background in community support and customer service management. Currently serving as the Senior Manager of Community Support at Zwift since September 2021, Vivien is instrumental in shaping the support model for new hardware channels. Prior to this role, Vivien held various positions at Dyson from March 2015 to September 2021, including Owner Experience and Training Manager, where responsibilities included training Contact Centre agents and streamlining customer support operations. Other notable positions at Dyson involved managing cross-functional teams, enhancing customer experience, and fostering relationships with third-party providers. Earlier career experience includes roles at UK Shared Business Services Ltd and Research Councils UK, focusing on team management and customer service coordination. Educational background includes attendance at Malmesbury School.