Eric A.

Eric A. has a diverse work experience in the field of IT. Eric started their career as a Retail Sales Representative at Cricket Communications in 2011, where they focused on selling wireless phones service plans and accessories. In 2012, they worked as an IT Associate at Sof-Tek Solutions, followed by a role as an IT Services Intern at Thomson Reuters. At Thomson Reuters, Eric provided first and second level support to over 100 local and remote users in a Windows 7/Office 2010 environment. Eric also gained experience in managing user accounts and group policies in Windows Active Directory.

From 2014 to 2015, Eric worked as a Desktop Support Specialist at Summit Financial Printing, LLC. In this role, they provided desktop support and assistance with network administration. Eric was responsible for supporting PC workstations, laptops, smartphones, VoIP desk phones, production printers, and other related devices. Eric also handled troubleshooting, domain migrations, and worked alongside the Infrastructure Engineer during outages and maintenance.

Eric's next position was as an IT Critical Infrastructure Engineer-Contractor at United Airlines from 2015 to 2017. Eric played a key role in ensuring the smooth functioning of critical infrastructure systems. Their responsibilities included troubleshooting, maintenance, and support.

In 2017, Eric joined DYONYX as a Service Desk Analyst, where they provided support to end-users and resolved technical issues. Currently, Eric is working as an IT System Administrator at ZXP Technologies, where they are responsible for overseeing and maintaining the company's IT systems.

Throughout their career, Eric has gained expertise in various areas such as desktop support, network administration, troubleshooting, and user support. Eric has consistently demonstrated their ability to handle technical challenges and deliver excellent customer service.

Eric A. attended North Shore Senior High School from 2000 to 2004, and graduated with a Diploma. Eric then pursued further education by enrolling in Westwood College-Houston South from 2009 to 2010, where they earned an Associate's degree in Computer Systems Networking and Telecommunications. Later, they attended San Jacinto College from 2012 to 2014, focusing on IT Security as their field of study.