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What Does Transparency in Business Look Like After a Global Pandemic?

By Sarah Hallam

Last updated: Feb 15, 2023

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The COVID-19 pandemic sent the world into lockdown, marking a pivotal moment where many started their work from home journeys. But did transparency improve once we all started working remotely? We asked 1,000 working adults in the U.S. for their thoughts on transparency in our new hybrid workplaces. Here are the results.

Image credit: Andrew Denty
Image credit: Andrew Denty

You would think that with the dramatic global shift to remote work brought by the global pandemic, businesses would have been forced to become more open and transparent about strategies and processes in order for their employees to work effectively. However, this was not the case.

To better understand employees’ mindset surrounding this new work landscape, The Org conducted a study — with more than 1,000 respondents across all ages of working adults in the U.S. — to gauge businesses’ successes and shortcomings when it comes to operating transparently. What we found was that nearly half of respondents said that since the start of 2020, there has been no improvement in transparency at their place of work - despite a desperate need for this, to counteract the difficulties that come with remote work

We broke down what it means for a company to be transparent and whether employees value transparency. Spoiler alert: they think it’s pretty important.

What does it mean to be transparent?

When asked what employees associated with the term "transparency," 38.41% of respondents said they thought of company values and culture, while another 29.53% said they thought of company strategy and processes.

Transparency Definition

Being open about company values and culture was the most popular answer, with openness about company strategy and processes right behind it. Source: The Org.

Generationally, there was a bit of a divide. Gen Z was more likely to relate transparency with company strategy and processes (32.37%) while Millennials, Gen X, and Baby Boomers all said company values and culture remained top of mind.

Transparency Improvement with source

More than half of Baby Boomers felt that there was no improvement in transparency in their workplaces since 2020 started, a stark difference between the 26% of Gen Z who felt the same way. Source: The Org.

We also asked respondents how they currently saw transparency as a function in the workplace. Nearly half the employees we surveyed felt there'd been no improvement in transparency efforts at their workplace since the start of 2020. Additionally, about one-third of respondents said their company had actually gotten less transparent since shifting to remote work.

For Millennials transparency is particularly important. 80% said they believed their work-life would be better if the company they worked for was transparent, and 74% said they want their companies to be more transparent.

Overall, 68% of respondents said they wanted their companies to increase transparency efforts, and 73% said their work-life would be improved by their companies doing so.

What matters most to Millenials?

When employees were asked what mattered most to them at their place of work, the majority said knowing their company’s values and culture. This was particularly apparent for younger generations, who are all in when it comes to corporate transparency. Company values and culture was the most relatable characteristic for Millennials at 37%. Employee salaries and company revenue and company strategy and process were their other top-rated characteristics.

Millenial Loyalty w Source

An overwhelming majority of millenials said they would be more loyal to a brand that is transparent. Source: The Org.

Additionally, 38% of Millennials said that their place of work has shared a public commitment towards transparency -- higher than Gen Z, Gen X, and Baby Boomer respondents -- and only 22% of Millennials say they don’t know or understand their company’s strategy for success and what their role is in it -- the lowest of all of the generations. This, coupled with the fact that 84% of Millennials said they would be more loyal to a brand that was transparent, shows how strong their commitment is to being part of something.

By all accounts, Millennials value transparency.

What tools are being used to promote transparency?

A fundamental part of corporate transparency is knowing who exactly you work for and who you work with. But surprisingly, many employees don’t. Org charts are the best way to communicate to employees who they work with and where they sit in the organization, and can also be used to help define reporting structures. However, we found that not enough are shared with employees

Seen an org chart with source

Nearly half of respondents have not seen an org chart for their company or organization. Source: The Org.

According to the survey, nearly half of respondents have never seen their company's org chart. Getting more granular, 53% of women had not seen the organizational chart for their company and 54% didn’t have visibility into their company’s numbers. This was staggeringly different to men, where those numbers were 44% and 46%, respectively. Additionally, 61% of Gen Z respondents said they had never seen the org chart of the company they worked for -- a clear indication that today’s employers need to be doing better at sharing important company information with junior employees.


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