Gina Cappo

Gina Cappo has been with 1800flowers.com since April 1999, currently serving as the Director of Service Center Operations & Customer Experience, tasked with optimizing customer support processes for enhanced customer satisfaction. Gina's extensive experience includes roles such as Senior Manager of Customer Experience, where performance metrics were consistently exceeded, and Assistant Site Manager, overseeing teams to ensure exceptional service quality. Previous positions also involved responsibilities in human resources, operations management, and training, notably at Tower Air, where Gina developed and implemented training programs and handled escalated customer concerns. Gina holds a Regents Diploma from East Islip High School.