Silvia Burgos

Silvia Burgos has a diverse work experience spanning multiple industries. Silvia most recently worked at 1 Second Everyday, where they started as a Customer Advocate in April 2018 and was promoted to Lead Customer Advocate in October 2019. Silvia then progressed to the role of Customer Success Lead in October 2020 and currently holds the position of Head of Customer Success since July 2021.

Prior to this, Silvia worked as a Tech Support Engineer at Sympli, a collaboration tool for designers and developers, from an unspecified date in 2017 to an unspecified date in 2018.

Silvia also has experience as a Content Creator, specializing in beauty and fashion, where they created content for social media platforms such as YouTube, Instagram, Facebook, Twitter, Snapchat, and their personal blog from March 2014 to March 2017.

Silvia also worked at Quetzal as a Project Manager from January 2012 to December 2014. In this role, they provided mobile solutions advisory to clients, managed projects following Agile methodology and Kanban, and oversaw the entire project lifecycle.

Prior to this, Silvia worked as a Teacher at ITESM, where they served as the Education Technologies Manager from May 2010 to May 2011 and later as a Teacher from May 2011 to May 2012.

Additionally, Silvia worked at The Little App Factory as a Designer from May 2011 to January 2012. Their responsibilities included character and sprite design for education iOS apps, UI/UX design for education apps, and managing two iOS projects.

Silvia began their professional career as a Teacher at Colegio Inglés St. Andrew in July 2005.

Silvia also has experience as a Teacher at Numeralia from May 2009 to May 2010 and as a Design Trainee at Neitek Solutions, S.A. de C.V. from July 2008 to December 2008. In this role, they were involved in web design and development projects, including designing the company's website and creating promotional materials for a magazine and an electronic billboard.

Silvia Burgos obtained their Bachelor's degree in Information Technologies from Tecnológico de Monterrey, spanning from 2005 to 2009. In 2007, they also participated in a Nipissing Exchange Program at Nipissing University, although the field of study for this program was not specified.