Melissa Stevens

Melissa Stevens is a seasoned professional with extensive experience in property management and customer support within the real estate sector. Currently serving as Process Improvement Manager and Customer Support Division Director at 10 Federal since May 2015, Melissa created and launched the first Customer Support Division, overseeing operations for a team of over 40 employees. Prior to this role, Melissa contributed to the establishment of the Storage Management Division and Call Center, and held the position of Assistant Property Manager, where innovative strategies were implemented to enhance operational efficiency and leasing occupancy. Earlier experience includes roles at RPM Tidewater, where Melissa advanced from receptionist to Assistant Property Manager, and initial positions at 10 Federal as Property Manager and Leasing Specialist, achieving notable occupancy rates and implementing effective business practices.