Account Manager

100% is the global retail agency, giving brands the freedom to inspire shoppers globally.

Our seamless platform empowers brands to work innovatively, efficiently and with the freedom needed to maximise investments in the retail space.

We are Global - Providing a borderless capacity to roll out retail campaigns, we leverage both global control and local expertise across more than 60 countries worldwide.

We are Connected – Delivering end to end retail experiences, we design, produce, install and maintain retail experiences for brands loved by shoppers.

We are Responsible - Committed to our collective responsibility for making positive impact to our planet and society, to build a better world of retail experiences together.

What we can offer you:

• Attractive starting salary
• Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
• Social & Charity events
• Pension Salary Exchange Scheme
• Private Healthcare after one year’s service
• Death in Service Cover 3 x Annual Salary

Who are we looking for?

An experienced Account Manager in the creative agency/retail space. Our ideal candidate will demonstrate exceptional organisation, an affinity with retail/commerce and a forensic attitude towards client success. We want curious, ambitious and determined individuals.

Working with some the most pioneering global brands, you’ll work alongside an experienced client success team on a select portfolio. No two days will be the same you’ll need to thrive multitasking and getting to think both strategically and pragmatically to deliver against global client retail challenges.

If this sounds like you and you have an abundance of self-motivation, plenty of ‘can do’ energy and ambition to nurture your instinctive customer focussed mindset apply below!

What you’ll do:

• Own client accounts, with responsibility for the client agency relationship and customer experience

• Foster collaboration within the account management team and cross-functional teams to ensure seamless service execution

• Cultivate and nurture relationships with clients, working to understand the client business, goals and challenges to act as a trusted advisor

• Interpret client briefs and work in collaboration with internal teams to design solutions and commercial models to optimise our full service, global and responsible proposition

• Collaborate with the internal service delivery team to ensure client needs are met, acting as the client advocate within the company

• Maintain and update all cost management systems with accurate and timely submission of quotes and invoices

• Act as an ambassador for the company by proactively promoting the business

What you’ll need:

• Experience working in an account manager or customer centric role for a minimum of two years (ideally within the retail/agency industry)
• Previous experience working in production or manufacturing background preferred
• A good understanding of the design and production stages of the creative process
• Demonstrated success in client relationship management and business development
• Strong commercial acumen, negotiation skills and attention to detail
• Exceptional communication and presentation skills, you’ll need to be confident and efficient in preparing and presenting client proposals