David Lewis

David Lewis is an experienced professional in customer service and operational management with a proven track record across various sectors, particularly within financial services. Currently serving as Head of Customer Service at 118 118 Money, David leads strategic initiatives and oversees customer complaints, vulnerable customer support, and fraud management. As a Director at SoHa Consulting LTD, David provides expert solutions in operational management and customer experience. Previous roles include Head of Operations at a motor finance start-up and extensive tenure at Barclays Partner Finance, where David directed a large team in resolving complex customer relations and designing quality assurance frameworks. David's career began with a BSc (Hons) in Information Systems from the University of South Wales, culminating in significant achievements in customer service and operational efficiencies across multiple organizations.