Shantanu Raj

Shantanu Raj currently serves as the Director of Customer Success at 1218 Global, focusing on strategic leadership to enhance customer-centric strategies, manage high-performing teams, and oversee customer relationships to drive retention and satisfaction. With a previous tenure as a Principal Consultant, Shantanu led ERP implementation projects across the APAC and EMEA regions. Additionally, Shantanu held various roles at HCLTech, culminating in the position of Group Operations Manager, managing service delivery for global clients, and extensive experience as a Senior Technical Consultant and Associate Consultant specializing in PeopleSoft and Middleware technologies. Earlier career roles include positions at Birlasoft, Dell Technologies, and Wipro Technologies. Educational qualifications include a Bachelor of Applied Science from LBS Degree College and a Post Graduate Diploma in Computer Applications from RCC Lucknow.