Rachel Coppin

Rachel Chaney-Coppin is a seasoned professional in customer success management with experience spanning multiple industries. At 1E since May 2023, Rachel serves as Sr. Enterprise Customer Success Manager. Prior roles include Enterprise Customer Success Manager at Navan, where Rachel achieved a 100% renewal rate and a 14% increase in Book of Business, and similar positions at Cision, demonstrating strong skills in client relations, account growth, training, and technical consultation. Rachel's earlier career involved managerial roles in hospitality and digital marketing, showcasing expertise in operations management, team leadership, and strategic marketing initiatives. Rachel holds a Bachelor of Arts in Political Science from Texas State University and further education from The University of Texas at Austin.