Adrian Carstens

Adrian Carstens has a diverse work experience spanning several roles and industries. Adrian started their career as a Collections Agent at GC Services Limited Partnership in 1998 and then moved on to NCO Financial Systems as a Quality Specialist in 2000. At NCO Financial Systems, they transitioned into a quality control role, focusing on reviewing the work of collections agents. In 2001, Adrian joined CDSNet, Inc. as a Call Center Operations Manager, overseeing call center operations. In 2003, they joined Connections Communication Services, Inc. as a General Manager, where they designed and implemented training programs for new and existing staff. Adrian's most recent position is Director of 211 Client Services at 2-1-1 San Diego, where they are responsible for managing the client services department.

Adrian Carstens obtained a B.A. degree in Technical and Professional Writing from San Francisco State University between 2007 and 2009. Previously, from 1989 to 1993, Adrian attended The Bishop's School. Adrian also studied Organizational Learning & Instructional Technology at The University of New Mexico, although the specific dates are unknown. In terms of certifications, Adrian became a Certified Community Resource Specialist through the Alliance of Information and Referral Systems (AIRS) in March 2020. Additionally, Adrian has a certification as a HIPAA Compliance Officer/Business Associate, but the details of when and where it was obtained are unknown.