211 San Diego
Robert Smith is a seasoned professional with extensive experience in policy management and organizational development. Since August 2019, Robert has been serving as the Policy and Procedure Manager at 211 San Diego, where responsibilities include creating and implementing policies to ensure compliance with regulations and directing staff practices. Prior to this, Robert held the position of Military Services Supervisor at 211 San Diego, focusing on enhancing services for the veteran and military community. Robert's earlier roles include Independent Consultant, Virtual Systems Operations Center Engineer at Xceed, Organizational Development Consultant at Allied Universal, and various customer service roles at Johnson Control. Robert holds both a Master’s and a Bachelor’s Degree in Organizational Leadership from Brandman University.
211 San Diego
1 followers
211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database. By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.