Sophie CORTEY MULLER

Sophie Cortey Muller has over 25 years of work experience, with a focus on customer care, seller care, and personal shopping. Sophie currently works as the Customer and Seller Care Director at 24S (LVMH), where they are responsible for ensuring customer and seller satisfaction, managing bilingual and trilingual experts, and providing strategic guidance for growth and expansion. Prior to this, Sophie held the role of Head of Customer Care and Personal Shopping at 24 Sèvres (LVMH) for five years. Sophie also has experience working as a CRM Consultant for Microsoft France, where they improved marketing database contactability, and as the Head of Customer Care for CHANEL Europe, where they oversaw the operational and commercial management of the European Customer Service Center. Additionally, Sophie worked as the Head of New Business and Communication at MRM Paris, the Head of Knowledge Management at McCann Relationship Marketing, and the Account Coordination Manager at McCann Relationship Marketing. Sophie started their career as a Consultant for ALTEDIA and later became the Responsible for the Contact Center at Nestle France.

Sophie Cortey Muller obtained a Bachelor's degree in Droit de la Consommation from the Université de Haute-Alsace Mulhouse-Colmar, which they attended from 1993 to 1995. Sophie then pursued a Master's degree in Conseil Organisation Management de Projet Accompagnement du Changement from the Conservatoire National des Arts et Métiers, where they studied from 2006 to 2007.