John Davies

John Davies possesses extensive experience in customer care and operations management, currently serving as Director of Customer Care, Contact Centre Systems, and Client Operations at 360insights since December 2013. Previously, John held the role of Call Centre Operation Manager at Miratel Solutions, where significant improvements in call center KPI scores were achieved through enhanced quality systems and targeted coaching. John's background includes roles as Operations Manager at Aditya Birla Minacs, where leadership of telematics teams and crisis management during natural disasters occurred, and Service Delivery Manager at Stream, focusing on performance-based improvements. John's career also features roles at TeleTech, where management of key performance indicators and training for team efficiency was prioritized. John holds a degree from the University of Toronto.