3Cloud
- Solutions Director - Managed Services
Solutions Director - Managed Services
United States · Remote possible
Job description
Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
- Serve as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines, focused on Managed Services.
- Own direct revenue metric related to sale of Managed Services opportunities.
- Own indirect revenue (revenue influence) metric related to profitability of Managed Services.
- Oversee and manage the Managed Services Solution Architecture team with 2 – 3 direct reports.
- Collaborate with 3Cloud sales executives on opportunities, from strategy to pursuit through closure. Most initial opportunities come to 3Cloud via Professional Services engagements (project work), so large portion of initial Managed Services pursuit is internally focused with Sales Directors to sell Managed Services as a follow-on service. Support sales executives with potential leads for Managed Services and proactively pursue opportunities of existing 3Cloud clients where Managed Services has not been introduced.
- Coordinate and collaborate with Microsoft account team(s) on account strategy and execution. Whenever possible, support Microsoft initiatives for account penetration and growth.
- Engage with clients by analyzing infrastructure investments, application portfolios, data platforms and organizational capabilities to understand opportunities for outsourcing and Managed Services.
- Develop reference architectures, documentation, and other intellectual property that ensures the delivery of managed services that are secure, highly profitable, and scalable.
- Managed Services experience; experience with solution development, account management and operational KPIs in developing managed services solutions.
- Pre-sales and sales support experience in a Managed Services organization with a track record of pursuing and closing Managed Services engagements.
- Cloud platform experience with Microsoft Azure.
- Passion for client experience and for Managed Services as a vehicle to help clients achieve their goals.
- Entrepreneurial spirit, and desire to look for opportunities to continually improve.
- Demonstrated leadership of a technology practice area in a Managed Services organization.
- Demonstrated leadership of a product development or Managed Services team, with consistent performance in hitting goals related to due dates, operational delivery, and product quality.
- Ability to operate effectively as part of a matrixed team and drive results from members of the organization who may not be part of a direct reporting relationship.
- Ability to provide constructive feedback to Managed Services team members.
- Ability to address conflict. Able to prepare for and execute on difficult conversations.
- Attention to detail, and insistence on excellence and “getting it right the first time.”
- Excellent oral and written communication skills.
- Experience with ITIL, Managed Services operations (NOC, Engineering, Account Management) and operational tools (i.e. monitoring, backup, patching, etc.).
- Strong project management skills.
This Job Posting will expire on July 8th, 2024.
3Cloud Total Rewards Highlights Include:
- Flexible work location with a virtual first approach to work!
- 401(K) with match up to 50% of your 6% contributions of eligible pay
- Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 3 floating personal days
- Three medical plan options to allow you the choice to elect what works best for you!
- Option for vision and dental coverage
- 100% employer premium coverage for STD and LTD
- Paid leave for birth parents and non-birth parents
- Option for FSA, HSA, HRA and Dependent Care
- $67.00 monthly tech and home office allowance
- Utilization and/or discretionary bonus eligibility based on role
- Robust Employee Assistance Program to help with everyday challenges
3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range.
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.