Naveen Kumar Niraj

Naveen Kumar Niraj has over 25 years of experience in the IT industry, with a focus on service delivery and management. Naveen Kumar has held various leadership positions in different companies, including 3i Infotech Ltd., Hewlett-Packard, Raqmiyat LLC, Hewlett-Packard India Sales Pvt. Ltd., iGATE IMS Limited, and Raffles Software Pvt. Ltd.

Naveen Kumar'smost recent role as Deputy Vice President at 3i Infotech involved heading the IT Infrastructure Service Delivery for multiple customers across India. Naveen Kumar led a team of over 300 employees and was responsible for managing customer support, internal IT, and IT procurement.

Prior to that, Naveen worked as the Associate Vice President at 3i Infotech, where they were in charge of IT Infrastructure Services for customers in the western part of India. This role also involved leading a team of over 300 employees and overseeing various IT services.

Before joining 3i Infotech, Naveen worked at Hewlett-Packard as the Client Capability Lead for Data Centre Services. Naveen Kumar managed the delivery of data center services for a global client, ensuring compliance with service level agreements. Naveen Kumar also participated in production engineering reviews and implemented corrective actions.

During their tenure at Raqmiyat LLC, Naveen served as the Service Delivery Manager, responsible for delivering IT outsourcing and managed services to multiple clients in the UAE. Naveen Kumar handled end-to-end service management, including analyzing customer requirements, designing service solutions, preparing proposals, and ensuring ongoing delivery as per agreed SLAs.

At Hewlett-Packard India Sales Pvt. Ltd., Naveen held the position of Service Delivery Manager and Operations Manager, overseeing IT operations for domestic customers in India. Naveen Kumar collaborated with regional and global delivery teams and managed a team of 150 employees.

Naveen's career also includes roles at iGATE IMS Limited, where they worked as a Project Manager for various IT services, and at Raffles Software Pvt. Ltd. as a Team Lead for Hewlett-Packard.

Overall, Naveen Kumar Niraj has extensive experience in IT service delivery, project management, team leadership, and client management. Naveen Kumar has demonstrated expertise in managing large teams, ensuring service quality, and driving customer satisfaction.

Naveen Kumar Niraj completed a Diploma in Computer Science and Engineering at Acharya Institutes in Bangalore from 1992 to 1995. Naveen Kumar has also obtained various certifications including Cloud Architecture: Core Concepts from LinkedIn, Microsoft Certified: Azure Fundamentals from Microsoft, ISO/IEC 27001:2013 Lead Auditor from TÜV SÜD, PCI DSS Implementer from QRC Consulting & Solutions Pvt. Ltd, PRINCE2® Practitioner from APMG International, PRINCE2® Foundation Certificate in Project Management from PEOPLECERT, ManageEngine Certified Professional from ManageEngine, ITIL Foundation Certificate in IT Service Management from EXIN, and IT Service Management Foundation (based on ITIL) ITILF from EXIN.