Catalina Cerón

Catalina Cerón is an experienced support operations professional currently serving as Support Operations Manager at 3Shape since August 2021, focusing on planning, staffing, training, and client satisfaction improvement. Previously, Catalina held positions at Neurovirtual Sleepvirtual, including Support Specialist Coordinator and Support Specialist Engineer, where responsibilities encompassed customer service management and technical training across LATAM and the USA. Catalina’s career began as a Support Engineer at A&B Equipos Médicos S.A.S., with multiple roles focused on onsite and online support as well as training medical staff in specialized equipment. Catalina holds a degree in Electronic Engineering with a specialization in Biotechnology from Escuela Colombiana de Ingeniería Julio Garavito, graduated in 2012.