Harvi Sohal

Harvi Sohal has extensive work experience in various roles within the IT industry. They started their career in 2007 as a Customer Service Advisor at the London Borough of Ealing, where they were responsible for recording customer enquiries and providing training to new staff. They then moved on to the London Borough of Hillingdon, where they worked as a Business Support Officer, troubleshooting problems and providing onsite support.

In 2014, Harvi joined Marks and Spencer Fujitsu as a Service Desk Analyst, resolving incidents at the first point of contact and managing high volumes of incoming incidents and service requests. They then transitioned to the Clancy Group Inc as a 1st/2nd Line Support Engineer, consistently achieving service level agreements and responding to calls promptly.

In 2017, Harvi joined NTT DATA UK as a Field Services Associate / Project Support, achieving high customer satisfaction ratings and taking the lead on a laptop replacement project. Most recently, they have been working at 4G Clinical as a Technical Project Coordinator and Support Project Lead.

Harvi Sohal attended Southall College of Technology where they studied Business and Administration. They have additional certifications in Advanced Diploma: Business Analysis and Business Analysis Training Data, Agile Project Management, and Prince 2 Foundation and Practitioner from PRINCE2.com.